• ScienceLogic
• Splunk
• Dynatrace
• ExtraHop
• Gigamon

Site reliability is a service that provides assistance and information for electronic or computer problems. The Help Desk serves as the first point of contact for users experiencing issues with IT services, software, or hardware, and aims to resolve problems or provide guidance on how to proceed.
Help Desks are crucial for maintaining smooth operations within an organization by ensuring that users receive timely and effective support for their technical needs.